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Your Privacy Policy, Made Clear

moicity88 sets out what we collect, why we need it, and how you can ask us to change it.

Plain-language policyMalaysia contextLocal law appliesData requests
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moicity88 Your Privacy Policy, Made Clear
REACH US

Ways To Reach Our Privacy Team

If you want to ask about what we hold, where it came from, or how long we keep it, use the channels below. We can check account records, correct errors, explain routine retention steps, and tell you if any part must stay on file for legal reasons. When you write in, include the email or phone number linked to your account so we can match the right record quickly and reply without delay.

Team online

Email us

Send a message from the address linked to your account and tell us which record you want changed, removed, or explained. We use it to match your case and reply with the next step.

In-lobby chat

Use chat when you need a quick check on consent settings, cookies, or a contact detail update. We can point you to the right request path and keep the discussion tied to your account.

Written request

If you prefer a formal note, send your request with your full name, contact detail, and the change you want. We keep a copy so we can track the request and finish it under local law.

DATA CARE

How We Keep Records Safe

We keep this policy practical: collect only what is needed to run the account, protect access, and handle requests. Cookies and similar tools help remember session state, language choice, and repeat visits.

What we collect

We may hold your name, contact details, login trail, device data, and wallet records. Each item helps us create the account, spot misuse, and answer a request tied to the correct record.

Why we use it

The policy lets us explain why each record exists. We use details to operate the account, confirm transactions, handle disputes, and keep support replies matched to your account rather than to a wrong record.

Cookies and sessions

Cookies help save language choice, signed-in status, and basic session settings. They also help us spot repeated device patterns that may point to misuse or a broken login flow.

Account security

We keep access tied to the contact method you use, and we may ask for checks before making sensitive changes. That helps prevent another person from changing your data without permission.

Retention period

We store records only for as long as they serve the stated purpose, a dispute, or a legal duty. After that, we remove or anonymise them where local law permits.

Your change request

If you want a copy, correction, or deletion where allowed, send the request from your linked contact details. We will verify the record, explain any limit, and carry out the change when possible.

Privacy Questions You Can Ask

These answers cover the points people ask most before opening an account: what we take, why we need it, who can see it, and how you can ask for a change. We keep each answer short so you can find the right part of the policy without hunting through legal language. If anything is still unclear, use the contact paths above and we will point you to the right request route under local law.

We may collect your name, contact details, login records, device signals, and wallet activity so we can create the account, protect access, and handle any request tied to your record.

Touch 'n Go, GrabPay, Boost, and FPX transactions can leave traceable records. We keep those details for reconciliation, fraud checks, and dispute handling, then store them only as long as the purpose or local law requires.

Yes. Send us the change you want and the contact detail linked to your account. We will check the record, make the update where allowed, and explain any part we must keep for legal reasons.

Some cookies stay on your device so the session can remember language, login state, and basic settings. You can clear them in your browser, although some parts of the account may need them to work properly.

Only staff and service partners who need the data for account handling, payment checks, fraud control, or technical work can access it. We do not share more than needed for that purpose.

We keep records for the period needed to run the account, handle disputes, meet legal duties, and protect against misuse. After that, we delete or anonymise them where local law permits.

Yes. If access or eligibility is discussed, it depends on local law and is available where local law permits. We apply the same standard to requests, corrections, and any limits on keeping records.

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